Questions we are asked the most At Aunt Grace’s Stay ‘N Play Resort

Q: What’s your Pet Policy?
A: We encourage you to bring your furry faced friends. We have no size or weight limits and there is No Pet Deposit. We do ask that you tell us that you’re bringing your pet(s), since we want to make sure that they are as comfortable as you. As their pet guardian, we do expect you to know your pet. Meaning that if you need to crate them or leash them, please do so.

Since your pets will not be bringing their credit cards, any damages will be charged to yours. Also, please remember cleaning up after your pet is your responsibility. Of course, if you decide not to clean up after your pets, we’ll reluctantly do it and charge your card accordingly. Pets are not allowed in the pool.

If you do not “register” your pet with us when you check in and we discover that you have brought your pet with you, you will be asked to leave the premises, thus forfeiting the rest of your stay and your rental fees.

Any reptile, fish or pet that is considered a poisonous species is prohibited.  Guests may not maintain exotic animals or livestock in the resort.

Reports of excessive animal noise (such as a barking dog or loud bird) will be grounds for Aunt Grace to withdraw permission, after which you will have to remove the pet(s) from the resort immediately.

Pets may not be tethered or left unattended outside at any time. Pets may not be in the pool area.
Pets may not be left alone in the cabins. There is a doggy day care just minutes away.

Q: What time is check-in? May we check-in early?
A: Since we’re in the neighborhood why can’t we just sit in the cabin or on the porch until check
in? Check-in is anytime after 3:00 P.M., absolutely NO EXCEPTIONS!  As you may have surmised, check-in is no earlier than 3:00 P.M. Since our housekeepers must clean and prepare multiple cabins within a four hour window, so that all guests receive a nice clean cabin, we do not allow early check-ins. If you’ve arrived early to the area and since your key will not be available until after 2:30 P.M. and the cabin will be not be ready until after 3:00 P.M., we’d suggest visiting Lakeview, and the Lakes. That way you can acclimate yourself to the local area and our cleaning crew can ensure that your cabin is in great shape for your arrival after 3:00 P.M.

Q: What time is check-out? May we check-out late?
A: Check-out is anytime before 11:00 A.M., NO EXCEPTIONS!  We must clean and prepare multiple cabins and it would be unfair to us and to our other guests to allow a later check-out. As a result, check-out is anytime prior to 11:00 A.M. For every one-half hour after 11:00 A.M., we charge an additional one-half nights rent.

Q: What is your smoking policy? Even though you say no smoking for units 1, 2, 3 and 4 on your website, in your brochures, in your advertisements, in your Cabin Rental Agreement/Policies, in your Frequently Asked Questions, and when we chat on the phone, do you really, really mean no-smoking?

A: We do NOT allow smoking inside units 1 and 2. ABSOLUTELY NO SMOKING IN THESE UNITS! Since we’ve decided to be a non-smoking cabin resort (units 1 to 4), we charge a minimum of $150 if you decide to smoke inside our cabins.

We DO allow smoking in units 3, 4, 5, 6, 7, 8, 9, or 10. You may also smoke anywhere outside. Ash trays are provided in the picnic areas and the grounds. Please pick up your butts. The animals do not need to eat them!

Q: Why can’t my child who is six be at the pool alone?
A: We want children to be safe. No one under the age of 14 can be in the pool without an adult present.

Q: Why can’t we bring our ATV or dirt bikes? Or shoot our firearms, BB/Pellet
guns, fireworks, etc?
A: Noise! Again, we’re in the relaxation business and what may be fun for one may be a nuisance to others, hence absolutely no ATV's, dirt bikes, discharging of firearms (unless it’s a life- threatening situation) including BB/Pellet guns, and fireworks.

Q: Do you accept one night rentals?
A: Yes, we accept one night rentals, but only for arrivals on Monday, Tuesday, Wednesday or Thursday. No one night rentals on Weekends or during the entire months of May to October, unless you’re willing to pay for 2 nights. No Exceptions.

Q: What is the minimum age for reserving a cabin?
A: Twenty-three (23) years of age. Anyone under twenty-three years of age must be accompanied by an adult and the renting adult must occupy the cabin during the entire rental period.

Q: What do you consider a weekly rental? Do weekly rentals start on a
particular day, i.e. Sunday to Sunday, etc?
A: We consider a weekly rental to be six (6) nights. The start date is up to you and of course availability at our cabins.

Q: Will we encounter bugs, bears, snakes, armadillos and other creatures in the
mountains?
A: Yes, remember that you’re in the mountains and its nature and you’ll probably see or hear lots of Mother Nature. Also, remember most of the creatures are just as afraid of you as you are of them, so please try to leave them alone. Enjoy what you’ve been missing and maybe snap a few
photos for your memories.

Q: Why is your Cabin Rental Agreement, i.e. Policies so long?
A: Well, believe it or not, the Cabin Rental Agreement started out quite simple a few years ago, just a few lines of things to abide by. Unfortunately, due to a few folks that left their common sense at home or those even fewer folks that decided to take advantage of us, we’ve had to expand the Agreement to its current state. We hope that we’ve made the last revision to the Agreement, but who knows?

Q: Why don’t you have on-line reservations?
A: We really enjoy the interaction with folks, even the ones that choose to not stay with us. We also feel that if we’re not able to accommodate you, we have good relationships with other cabin and inns in the area and can direct you to them.

Q: What happens if the electricity goes out?
A: The lights don’t work

Q: When do you expect the leaves to change? Do you expect rain for
Thanksgiving, first week in December, Christmas, January, etc?
A: Since we’re not very good at predicting the best time to view the changes of the leaves we suggest going to the following website, http://www.2cooleys.com  Again we can not predict the weather. The best website to check is  http://www.weatherchannel.com The Weather
Channel. They’ve been pretty accurate on their long range forecasts.